Delivery & Returns

DELIVERY

 

For same day dispatch with all delivery methods, order before 12 pm GMT. Please Note The Loft is closed on Sunday/Monday so any ordered placed between 12pm GMT on a Saturday - Monday will be dispatched on the Tuesday.

Returns can be handled in-store, however, monetary transactional processes will be processed through the online systems. Therefore, no cash/credit refunds for online orders will be given at the in-store till point, instead, refunds will be credited to the method of online payment.

Exchanges can be handled in-store, however, the original monetary value will be refunded through the online systems to the original method of online payment, meaning the alternative item(s) are then payable in full at the in-store till point.

Credit Notes can be made in store. Please note that account credits need to be used within 3 months. 

Please also note that online order terms and conditions remain valid for orders placed online and collected in-store, see below for more details.

 

 

PAYMENT & DELIVERY TERMS AND CONDITIONS 

 

Online orders must be placed before 12 noon GMT to ensure same day dispatch.

UK deliveries are made between 9 am and 6 pm GMT. UK public holidays and weekends are not counted as working days. Please Note the Loft is closed on Sunday/Monday, therefore any purchases made between 12pm Saturday - Monday will be dispatched on the Tuesday.

We can send your purchase to any address where it can be signed for. As soon as it is signed for, by you or someone else, the responsibility for your purchase passes to you and the dispatch process from The Loft is complete.

 

 

RETURNS, EXCHANGES & CREDIT NOTES

 

You have the right to cancel your order with us under the Distance Selling Regulations 2000, but to make life easy, you can simply return, exchange or credit note the items you order by letting us know within 14 days of receipt.

All items must be returned in the same condition they were received, in the same packaging (includes shoes in the original undamaged box, that cannot be used as external packaging when posting back) and with all labels attached.

To Exchange or Credit Note, simply email us at theloft.tisbury@gmail.com and we will handle your request.

To Return, please follow these instructions:

1) Email us at theloft.tisbury@gmail.com stating which item you’d like to return.

2) Choose your returns method. We recommend you return your item(s) using a secure or trackable method i.e. Recorded/Special Delivery and that you retain your proof of postage.

3) Choose your packaging. We recommend you return your item(s) in the packaging we sent them in to ensure the item(s) arrive at The Loft in pristine condition.

4) Include the invoice for your purchase inside the parcel.

5) Await our email to confirm safe receipt of your returned item(s). Please note, until we receive your return, the item(s) and their condition remain your responsibility. Please note returns can take up to 28 days to be processed. Your refund will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. Delivery Charges are non-refundable. 

 

 

ACCEPTANCE OF ORDER/S

 

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

 

RETURNS

 

To Exchange or Credit Note, simply email us at theloft.tisbury@gmail.com and we will handle your request.

To Return, please follow these instructions:

1) Email us at theloft.tisbury@gmail.com stating which item you’d like to return.

2) Choose your returns method. We recommend you return your item(s) using a secure or trackable method i.e. Recorded/Special Delivery and that you retain your proof of postage.

3) Choose your packaging. We recommend you return your item(s) in the packaging we sent them in to ensure the item(s) arrive at The Loft in pristine condition.

4) Include the invoice for your purchase inside the parcel.

5) Await our email to confirm safe receipt of your returned item(s). Please note, until we receive your return, the item(s) and their condition remain your responsibility. Please note returns can take up to 28 days to be processed. Your refund will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. Delivery Charges are non-refundable. 

New and unused means there are no marks on the item, alterations, damaged. No wear on the tags and the item has been returned to us in saleable condition that your received it in. The Loft will not accept returns for any non-faulty items that have been worn, washed and/or tags removed. The Loft strongly advises all customers to check garments thoroughly upon delivery before removing any attached tags.  All items purchased on the The Loft website must be returned to our store at the responsibility of the sender. The Loft cannot be held responsible for items lost or delayed when being returned.
Please note that the loft does not offer refunds, exchanges or credit notes on any sale items purchased in store.

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